Privacy Policy

Data Controller Information

This Privacy Policy explains how cassiaopwe SARL ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website or use our services. cassiaopwe SARL is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller: cassiaopwe SARL

Address: Avenue de la Porte-Neuve 43, 4036 Differdange, Esch-sur-Alzette, Luxembourg

Registration Number: RCSB259674

Contact Email: privacy@cassiaopwe.live

Phone: +352 27397953

Data Collection

We collect various types of information to provide and improve our restaurant staff productivity tracking services. The data we collect includes:

Personal Information

When you contact us or use our services, we may collect personal information such as your name, email address, phone number, company name, and job title. This information is collected directly from you when you fill out contact forms, request information about our services, or communicate with us.

Technical Information

We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data collection helps us understand how our website is used and improve our services.

Usage Data

We collect information about how you interact with our website and services, including pages visited, time spent on our site, and features used. This usage data helps us optimise our website performance and user experience.

How We Use Your Information

We use the collected information for various purposes related to our business operations and service provision. How we use your data includes the following purposes:

To respond to your enquiries and provide customer support
To deliver our restaurant staff productivity tracking services
To send you information about our services and updates
To improve our website functionality and user experience
To analyse usage patterns and optimise our services
To comply with legal obligations and protect our legitimate interests
To process payments and manage client accounts
To provide technical support and system maintenance

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities
Contract Performance: When processing is necessary to fulfil our contractual obligations
Legitimate Interests: For business operations, website improvement, and security purposes
Legal Compliance: When required by applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business
When required by law or to protect our legal rights
In connection with a business transfer or acquisition
With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected. Generally, we retain client data for the duration of our business relationship plus additional periods as required by law.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

Right of Access: Request information about the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request limitation of processing in specific situations
Right to Data Portability: Request transfer of your data to another controller
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@cassiaopwe.live or +352 27397953.

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us using the following information:

Privacy Contact: privacy@cassiaopwe.live

General Contact: contact@cassiaopwe.live